Job Title: Receptionist/Service
Reports To: Rick DuLong & Tammy Doney
FLSA Status: Non-Exempt
Prepared By: Tammy
Prepared Date: 12/13/2012
Summary Operates PBX or multi-line telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties. Assisting Service and Contracts department when necessary.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers incoming telephone calls with an expectation of 1 ring but within 2 rings.
Determines purpose of callers, and forwards calls to appropriate personnel or department.
Activates and deactivates the telephone answering service.
Mail, copy and fax proposals.
Records copy-count meter readings for all copy machines.
Requests certificates of insurance information from third party administrator, maintains file of current year’s certificates.
Systems Department: Mails monthly fire alarm cards for annual fire alarm certificates.
Systems: Mail out inspection reports.
Answers questions about organization and provides callers with address, directions, and other information.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Maintain postage machine.
Make, reconcile and posts deposits when needed.
Entering time on work tickets for SCEO/matching green sheets.
Taking and entering in service calls.
Exporting SCEO invoices into QB.
Follow up emails for estimates and maintaining the estimate board.
Mailing service invoices.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical – Collects and researches invoice/P.O. data.
Problem Solving – Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills – Pursues training and development opportunities; Strives to continuously build knowledge and skills.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Ethics – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values.
Judgment – Includes appropriate people in decision-making process.
Motivation – Demonstrates persistence and overcomes obstacles.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity – Completes work in timely manner; Works quickly.
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of QuickBooks, Email, Excel, and Microsoft WORD.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The noise level in the work environment is usually moderate.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Employment at will We recognize that you retain the option, as does the Company, of ending your employment with the Company at any time, with or without notice and with or without cause. As such, your employment with the Company is at-will and neither this job description nor any other oral or written representations may be considered a contract for any specific period of time.
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