Service Department Project Manager
Job Title: Service Department Project Manager
Reports To: Byron Overstreet
Hours: 7:00am – 5:00pm
Relevant Work Experience:
3-5 years electrical experience a plus
Manager/Supervisor of staff
Salary: $48,000.00 annually
Competitive benefit package:
- Full Family Medical Insurance, Vision & Dental – ($12,000.00 value)
- Paid time off (Vac., Holidays, Sick and Bereavement).
- PTO – 120 days (3 weeks)
- Profit Sharing (based on well being of the company).
- Yearly bonuses based on work performance.
Summary Receives, records, and distributes work orders to service crews upon customers’ requests for service by performing the following duties. Maintain customer satisfaction by providing problem-solving resources and managing staff.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Records information such as name, address, articles to be repaired, or service to be rendered.
Prepares work order and distributes to service crew.
Schedules service call and dispatches service crew.
Dispatches orders and relays messages and special instructions to mobile crews and other departments.
Determine staff hours, number of personnel, parts and equipment required for service calls.
Manage the timely and accurate invoice processing, employee time posting, parts orders, Service Letter completions, quotes, and customer follow-up.
Make and communicate critical decisions consistently with leadership, integrity, quality, urgency and teamwork.
Handle complex and escalated customer service issues.
Identify and implement strategies to improve quality of service, productivity and profitability.
Estimating of jobs when requested by customers.
Directly supervises 6 or more employees in Service. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning, and directing work; addressing complaints and resolving problems.
Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.
Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Organizes or schedules other people and their tasks.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Skills: QuickBooks, Internet Explorer and Email, Excel and Microsoft WORD.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.
Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Employment at will We recognize that you retain the option, as does the Company, of ending your employment with the Company at any time, with or without notice and with or without cause. As such, your employment with the Company is at-will and neither this job description nor any other oral or written representations may be considered a contract for any specific period of time.← Back to Job Descriptions